Returns & Exchanges
At 11SIX24 Pickleball, we stand behind our gear and offer a 30-day window for returns or exchanges on all unused equipment. If your paddle doesn't meet your performance standards, we are committed to making it right with a seamless refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unused paddle or gear in its original packaging, ensuring all protective films and tags remain intact to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Quality Inspection & Refund
Once our team receives and inspects your return, we will process your refund or ship your exchange item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing